Continuing with my post about taking repairs in from the local Jeweller/Fancy goods shop, it hasn’t all been plain sailing, but we would be fools if we thought it would be! Having said that it wasn’t a catastrophe. I was asked to quote for replacing the brooch pin on the back of a Nurses Fob watch. I made up the Repairs Envelope with all the details required on and put it ready to start work on. Later on that week I started to go through the repairs and I saw the watch, I checked it out under the glass and before I knew where I was I had removed the old Brooch Pin and replaced it with a new one I had in stock. Priced it and wrote it up.
On returning to the shop the next day with the watch I was met by a somewhat confused shop owner who said that she was supposed to get back to the customer with a price before the go-ahead! To cut a long story short, the shop owner tried to contact the customer for over two weeks, when she finally did and told her the price, the customer said not to go ahead! The shop owner called me in a panic and told me what the customer had said. I told her not worry and for her, to tell the customer I had misunderstood and the job was done, and that I would ‘take it on the chin’! When the customer eventually came to the shop to collect the watch the shop owner explained what had happened and showed her the repaired watch. I’m very please not to say relieved that the customer was over- joyed with the job of replacing the pin and giving the bracelet strap a special clean (Nurses Fob Watches are notorious for carrying and transferring germs and bacteria from patient to patient and hence should be cleaned regularly) I used a special gel made for the job.
So all in all everyone was happy and the Nurse paid up and said she would return.